FluffyFreak wrote:We know nothing about our users.
The people that visit the forum are always going to be in the vanishingly small minority of the actual users - worse than that they're a self-selecting minority.
We don't know why they play, what they're playing on, or anything about the way that they play, we don't even have a clue how many of them there are.
So, what? Why should I care for a (supposed) majority that stays silent. I'm developing for the "vanishingly small minority" that does not stay silent and gives something back (be it feedback or even their work). That silent majority might be relevant if they paid us, but they don't even pay us attention ;) And by the way, if that feature is opt-in, the majority will just click "leave me alone" (I certainly do on every such question) and you know no more than before. But it will leave a bad feeling for everyone who has to click away such a question.
FluffyFreak wrote:Because of this we can't know if something is going to break the game for our users due to hardware/OS issues, we don't know if a release is crashing when something happens like with the recent MXE crash
Then they would better tell us. If they can't be bothered to spend five minutes to register a forum or github account and write, then why should we spend even a minute thinking about them (let alone develop for them).
FluffyFreak wrote:and we don't know if users are actually using the features that we write so we can't tell which ones are worth investing more time in.
I don't know, why you think that the number of users not caring enough to voice their opinion is relevant for whether a feature is worth investing (spare) time.What does the number of users give you? I want to develop a game that I find enjoyable and a group of "alikes" enjoy as well. If that group was big, there would probably already be such a game. On the other hand, why should I develop a game in my spare time that might be attractive to more people but not to me anymore? We don't sell anything, so we don't have a market, so we don't need market research.
FluffyFreak wrote:Worst case is that people accuse us of having spyware, and we lose users that we don't even know we have. Or not, it's impossible to tell, since we have no way of knowing.
I don't care about people that I don't even know "I have" (whatever this "have" is supposed to mean in this context). However, I do care if my name is connected with spyware for no good reason.